EBOOK

Telecom Talk: Mastering social media customer service

This comprehensive ebook provides actionable strategies, industry-specific benchmarks split into three categories based on company size, and forward-looking trends to help telecom companies elevate their social media customer service. Brands can use this information to evaluate how they are performing compared to other companies in their industry and learn how to strengthen their strategy.

Mastering social media customer service hero

In this ebook you will learn:

How to build a successful strategy.

From determining the operating model to defining SLAs, discover the fundamentals of creating a successful social media customer service strategy.

What success looks like in your industry.

Evaluate how your company is performing in social media customer service compared to other similar-sized telecom businesses.

Which trends will shape the future of customer service.

Dive into predictions from our customer service experts on which trends will shape social media customer service moving forward.

Telecom Talk: Mastering social media customer service

In this ebook you will learn:

How to build a successful strategy.

What success looks like in your industry.

Which trends will shape the future of customer service.

Download now