AI & Automation
AI for every conversation, campaign, and customer
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Policies, resources, certifications, and updates on our commitment to data security & compliance
Communities provide value when they focus on particular aspects of the customer relationship. This session will help you focus on more than one.
Communities can be a brand’s best friend in terms of providing valuable customer engagement, user-generated content, and support deflection. This value is enhanced when the community focuses on a specific aspect of the customer relationship. Often this is customer support (that’s why deflection is such a big deal on communities), but other aspects can also work; some communities focus on giving users a place to share ideas, for example.
The very best online communities in the world have narrowed their focus, only to expand it once again to multiple aspects of the customer relationship. It’s not easy to do, so this session is for the pros — but here you’ll learn how to focus on multiple areas in your online community. Ultimately, this is the best way for your community to level up. If you think you’re ready, join us.
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