ON-DEMAND WEBINAR

GenAI in Action #1:

Best practices for GenAI in customer service

Explore GenAI use cases, along with current trends, priorities, deployment tactics, and future challenges and opportunities in customer service.

Featured speakers

Guest - Mary Wardley

Program Vice President, Customer Care and CRM, IDC

Host - Wendy Mikkelsen

Senior Director, Product Marketing - Digital Contact Center, Khoros
Key takeaways:
Two years since the launch of ChatGPT, this webinar will explore what customer service teams have learned about GenAI now that the initial hype has settled. Join us to stay one step ahead of the rapidly evolving AI customer support landscape.

Watch to learn:
- the most common GenAI use cases for customer service
- current GenAI adoption trends, priorities, and deployment tactics
- future GenAI challenges and opportunities in customer service

Watch now

Don't miss the first episode of our new series, which explores GenAI's impact on customer service. It features key insights and use cases. Guest speaker Mary Wardley from IDC will unpack AI's role in evolving customer support strategies. Come and learn how to leverage AI from the industry's best!

GenAI in Action #1:

Best practices for GenAI in customer service

Featured speakers

Key takeaways:

Watch now