Gartner Market Guide for B2B Customer Community Platforms

Gartner’s Market Guide for B2B Customer Community Platforms highlights Khoros’s industry-leading features and services.

Gartner community market guide


Gartner’s Market Guide for B2B Customer Community Platforms is your go-to community resource in 2021

B2B and B2C communities are growing at an unprecedented rate — Gartner reports a 160% YoY jump in the B2B space alone from 2019–2020. Their recently published report on the community marketplace covers recommendations, market direction, representative vendors, and much more. It’s a one-stop shop for all your community-related questions.

Gartner highlights Khoros’s focus on “community as a service”

In their profile on Khoros, Gartner highlights a range of products, services, and abilities that Khoros provides, including:

  • capabilities for large or expanding customer communities

  • the ability to syndicate content to other internal channels like Slack and external channels like public blogs

  • a customer success and service program designed to help customers launch and continue to evolve it over time using a maturity model

  • no-code and low-code tools

They also underscore that Khoros’s platform really focuses on community not just as a product, but as a service — or as we’d put it, a partnership.

Check out the full report today to get all the information about communities that your brand needs to thrive.



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Download the guide