AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
Why do 77% of brands struggle to incorporate new channels into their digital engagement strategy, and — with channels proliferating — what steps should brands be taking to make channel adoption easier? Download the Q&A with Forrester on Digital Engagement now to learn more.
Marketers consider channels in terms of advertising and engagement opportunities. Adding channels to your marketing mix significantly increases complexity which translates into higher costs beyond CPMs or CPCs. Marketing resources need to traverse a learning curve to understand everything from consumer behaviors on the new channel to new advertising formats. Analytics resources need to evaluate and cleanse reporting data which is often of varying levels of granularity which impact technology and measurement costs (and hinder ROI assessments). In a chicken and egg scenario, newer channels lack benchmark data that can help advertisers know when venturing into this new channel is worth it.
The Q&A covers three concrete steps every brand should take to deliver seamless digital engagement experiences:
Download the Q&A now to learn these steps in detail and many other helpful insights to improve your brand’s digital engagement.
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