Elevate self-service customer care with online communities

In this session, you’ll learn how building a healthy online community can create a better customer experience and retain customers.

Khoros Engage

Use your brand community to help customers help themselves

Ready to build a space for your customers to find answers to their questions? FAQ pages can only do so much. If you want a powerful way for customers to ask — and answer — questions, diverting support volume from your contact center and creating engagement value, you need an online brand community.

In this session, Khoros’s Digital Experience Programs Manager, Lisa Ingram, talks to communities experts from Schneider Electric and Samsung Electronics America. They go over how a community can create trust in your brand among consumers. You’ll learn the foundations of building an online community and how to create a better customer experience and retain customers with your new community that excels in support.

Watch the breakout session