Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
In this session, Microsoft’s Jeff Medford and Spotify’s Jamie Johnston discuss various ways in which brands can take their established communities to the next level.
Online communities are excellent at scaling customer support, and that’s a great reason to make the initial investment to develop one. But for brands with established communities that already have active and engaged members, there’s a lot more that can be done. The best communities serve as innovation and connection engines for their brands, bringing new ideas to the forefront and getting customers and employees alike the information they need.
With guidance from a Maturity Model roadmap, turn your community into a powerful network that drives engagement and growth across your entire brand, from R&D and product to sales and marketing.
In this session, Microsoft’s Jeff Medford and Spotify’s Jamie Johnston discuss various ways in which brands can take their communities to the next level.
Want to view our regional site for Australia?
Go to siteWant to view our regional site for New Zealand?
Go to site