Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
CX experts in multiple industries join our panel to discuss what’s new in the industry and how it’s affecting the strategies their brands use every day.
Expert panelists discuss how digital-first customer engagement isn’t optional anymore — and it probably wasn’t even before lockdown. Consumer behaviors have been changing for years, and the pandemic only accelerated this trend.
In this panel, we’re joined by some of the industry’s leading customer engagement experts:
Panelists
Andreas Heydeck, Digital Transformation Manager, Nordic Region, Teleperformance Nordic
Annalisa Wilson, Director of Community, The Unlimited Group
Magali Begon, Customer Excellence Senior Team Leader for Webcare & Mediation, Orange Belgium
Moderator
Laurier Alder, Director of Strategic Services, Khoros
Our panelists will talk about how — and why — customer engagement trends are shifting. And nowhere is this clearer than in the contact center. Contact centers were, of course, affected by the COVID-19 pandemic, but they’re finding new, creative ways to recover and become stronger than ever. Our three leading experts discuss how their brands have combined agile approaches with digital-first solutions to solve both new and old problems.
The way you talk to your customers, and the channels you use to do it, can turn them into your brand’s greatest resource: brand advocates. These are customers who aren’t just loyal, but seek to show others just why they love your brand so much. In this exclusive webinar, our guest panelists discuss how their brands seek insight into their customer experience to improve it at every possible point. This way, they can more easily create brand advocates when the opportunity arises.
One of the main topics on our experts’ minds is how things are shifting in 2021 and beyond — both in EMEA and around the world. Customers are expecting more even when CX teams have less to work with. This forces even top brands to come up with creative solutions. See what these brands are doing to keep their customers happy, both now and in the future.
Watch the webinar now to learn all this and more.
Andreas Heydeck
[Panel Speaker]
Digital Transformation Manager, Nordic Region
Teleperformance
Annalisa Wilson
[Panel Speaker]
Director of Community
Unlimited Group
Magali Begon
[Panel Speaker]
Customer Excellence Senior Team Leader for Webcare & Mediation
Orange Belgium
Laurier Alder
[Moderator]
Director of Strategic Services
Khoros
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