Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Community moderators are on the frontline of digital engagement every day. Here’s how to keep them safe, healthy, and happy in a tough job.
Communities are often the frontlines of the digital world — the places where some members will unfortunately exhibit their very worst tendencies. This sort of behavior can be negative not just for other community members, but for brands themselves, who can see drops in engagement — or worse, PR issues.
This is why brands employ community moderators: people on the frontlines making things go smoothly for all community members. Moderators help brands ensure safety for members, but what about their own safety? It’s the job of responsible brands to provide resources and safeguards to help moderators maintain their mental health — for their own sake and for that of their community. In this session, some of the world’s best online brand communities will share how they do this.
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