Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validation to Acquire and Delight More Customers, we show how your brand can leverage the power of peer influence to acquire more customers than traditional marketing alone ever could. Download the ebook now to learn more.
The same digital transformation that gave us one-click access to millions of new products and ideas has made it nearly impossible to stand out. On the other hand, it’s now easier than ever to connect and communicate with people around the globe to hear their experiences. In modern markets, consumers have become highly weary of brand messages and value peer feedback above all. Seeking peer input to influence decisions is known as social validation, and it should be a priority for marketing leaders.
How can a modern marketer harness the power of peer social validation? The first step should be to set up a branded presence in all the arenas where validation happens today: create YouTube videos, drive Amazon ratings, join Facebook groups, monitor sub-Reddits, answer Quoras, post on Twitter and Instagram, etc. This helps you connect your brand to more customers, and you can gain some trust by being a part of the conversation. However, every one of these sites is a different user experience that isn’t connected to any brand, and there are data privacy concerns. The next step should be to provide a central area, known as a branded community, that matches your brand experience and empower customers to connect with each other by hosting the conversation.
Our ebook offers many insights and best practices to help your brand increases sales within your branded community, including:
Download the full ebook now to learn more.
We’re hard at work helping our customers through this crisis, and we’re launching a variety of offers and resources to help customers. If you’re facing any of these challenges or want access to the offers below, please contact your Customer Success Manager or contact us.
Digital-first customer service with Khoros Care
Many customers face a surge in support cases stemming from the crisis and are challenged to meet this demand with customer support working remotely. Moving support volume to digital channels, like modern chat and messaging, works well in remote-work environments and enables agents to help more customers faster. Khoros Care customers can seamlessly add these channels and be up and running in as little as 48 hours.
COVID-19 listening with Khoros Intelligence
More than ever, brands need to listen to and understand their customers’ needs and challenges. We’re helping brands get a detailed view into the impact of COVID-19 through Khoros Intelligence — an analytics tool usable by anyone, not just data analysts.
We’re offering Khoros Intelligence as a complimentary service for Khoros Marketing customers during this crisis. Get expert advice from our Strategic Services team for implementing this for your brand.
Best practices for managing through a crisis
Khoros represents more than 20 years of combined expertise in digital customer engagement. We’ve created a resource hub in our community, Atlas, to connect you with crisis management content and expertise, and will continue to build this resource in the weeks and months ahead.
To connect and get access to these offers, get in touch with us.