Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Scripted bots are a thing of the past - no one wants to deal with the frustration of not being answered to, not being able to be passed on to an effort, and be stuck in an endless loop of ‘Could you please repeat your question?’
Samsung knows it, and that’s why they have been investing in their Conversational AI capabilities, together with partners Khoros and Teleperformance. The results of their smart digital assistants are there to tell the story: +44 NPS (Net Promoter Score), 90% CES (Customer Effort Score).
Watch this short video to understand how they designed their bots to recognize intent and route conversations appropriately, and how to resolve issues independently.
And they are continuing to invest in the technology, people and process to get into new areas for bots: Sales, Marketing, Onboarding and so much more.
The future of Conversational AI is bright, so make sure you understand how and where to start to reap the rewards!
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