Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Are you using best practices to manage your online brand community? This webinar breaks down the 2020 State of Community Management research from the Community Roundtable.
Communities with advanced strategies — those that gather data and use machine learning to improve KPIs — are better funded, better aligned across functions, and better performing. They are also better at delivering a streamlined, responsive, and efficient customer experience. In this webinar, the community experts from Khoros and Community Roundtable will break down the 2020 State of Community Management research.
We’ll go over:
If you’re a community manager, or if your brand’s community can use some improvement, you can find the tools, metrics, and strategies you need here.
According to Community Round Table’s research, Khoros-powered communities are twice as likely to have advanced strategies, and they connect their performance directly to more business objectives across the customer experience than any other segment in the research.