TIPSHEET

Q&A with Spotify on community knowledge management strategies

In this Q&A tipsheet, Jamie Johnston of Spotify answers our burning questions about their innovative approach to community knowledge management, which has been integral to Spotify’s success in deflecting support costs amidst skyrocketing user growth. Read now to get exclusive insights.

Community knowledge management strategies listing

What you will learn

This tipsheet showcases:

  • Strategies for managing community content to create a vibrant hub of self-service content

  • How to engage and reward community users and encourage knowledge-sharing

  • Approaches for measuring the effectiveness of community content to inform decision-making and make improvements