In this SBHT, Jenny Weigle joins us for a second time to share her wisdom and expertise about communities. Jenny consults for some of the top brands in the world, including Khoros. She focuses on building sustainable, user-friendly communities that can scale easily and provide the best possible customer experience.
In this thirty-minute session, Wiegle will talk about how communities can help you provide a world-class customer experience, even in the face of budget cuts. Budget cuts are a pervasive issue right now in almost every marketing, customer service, and customer experience organization. But with a brand community, you can reduce inquiry volume, drive better customer retention, and provide a better experience for customers and agents alike. Learn more now by watching this on-demand video.
