Snack Breaks & Hot Takes: Big bets for communities facing budget cuts

Got half an hour? Taking a snack break? Get an insight from an expert

Snack Breaks & Hot Takes is a digital series of conversations with experts in customer experience, brand owned communities, and digital contact centers. Running only thirty minutes, these bite-sized sessions are the perfect length to grab a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.

Let’s talk about how a community can help when you’re facing budget cuts

In this SBHT, Jenny Weigle joins us for a second time to share her wisdom and expertise about communities. Jenny consults for some of the top brands in the world, including Khoros. She focuses on building sustainable, user-friendly communities that can scale easily and provide the best possible customer experience.

In this thirty-minute session, Wiegle will talk about how communities can help you provide a world-class customer experience, even in the face of budget cuts. Budget cuts are a pervasive issue right now in almost every marketing, customer service, and customer experience organization. But with a brand community, you can reduce inquiry volume, drive better customer retention, and provide a better experience for customers and agents alike. Learn more now by watching this on-demand video.