Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
This Customer Contact Industry Review from CCW Digital features perspectives from over a dozen brands to offer research-driven insights about how contact centers are modernizing right now.
In the summer of 2021, business leaders are being forced to consider two important questions:
How did the past year permanently change the way contact centers function?
How will the goals of the contact center evolve moving forward?
This Customer Contact Industry Review from CCW Digital features perspectives from over a dozen brands to offer you a research-driven look at these deliberations. In the report, CCW covers operational strategy, employee empowerment, digital transformation, customer experience design, and much more. With these data-driven insights, you will have a leg up as you continue to modernize your customer care operation.
The report offers over 60 pages of data-driven research and analysis to give your brand the advantage it needs to stay afloat in 2021 and beyond. Key findings include:
An increase in companies recognizing contact centers as value centers
An increase in the importance of customer service since the beginning of the pandemic
A new focus on employee well-being as the number one challenge contact centers face
Changing customer behaviors and demands
The productivity of remote contact center employees (higher than you might think!)
The increased importance of empathy, friendliness, and fluency in all channels of communication
The power of AI in the contact center
The increased focus on self-service options as ways to make contact centers more efficient
See all the data that backs these findings and more — download the report today.
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