ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More

Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening | Experiences
- Topbox
  
  Enterprise CX analytics from Topbox, recently acquired by Khoros
- Integrations
  
  Channel and tech integrations to provide a seamless customer experience
By solution
- For digital customer care
  
  Increase agent efficiency and get contact center insight
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Company
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

What you’ll learn

In this whitepaper we’ll highlight how Khoros can help you:

Reduce cost and improve efficiency in customer support
Protect your brand and manage risk on social media and in digital support
Increase and retain revenue through improved customer satisfaction

Who it’s for

The brands who will benefit from this study the most are enterprise businesses operating contact centers or support teams to assist their customers. Customer care professionals can use this study to learn how implementing Khoros can impact their business.

Download the whitepaper

Why we collaborated with Hobson & Company on this whitepaper

The goal of this research study and paper is to highlight examples of validated use cases where Khoros, the standard in digital care solutions, led to a measurable impact based on key metrics confirmed by current users of the solution. Multiple interviews revealed that Khoros reduced costs, improved operational efficiency, and increased revenue for brands.

Platform

By solution

Platform

By solution

The case for a digital care solution

Learn how Khoros can reduce contact center costs, improve operational efficiency, and increase revenue for brands

What you’ll learn

Who it’s for

Download the whitepaper

Welcome back!

Why we collaborated with Hobson & Company on this whitepaper

Want to learn more about Khoros?