How the digital first contact center drives savings and ROI

Independent research and insights to power your CX

This whitepaper is packed with research and insights from experts in the customer engagement industry. In it, you’ll learn exactly how a digital first contact center — and the powerful tools behind it — can benefit your brand. Don’t make the mistake of thinking that your brand has already done enough in terms of digital transformation. 87% of brands in 2021 don’t feel they are successful in using automation to support engagement. This means that customer interactions likely aren’t going as well as they could for the significant majority of organizations, whether they’ve thought about digital transformation or not. A digital-first solution like Khoros can help.

AI chatbots, call deflection, and more

Not sure what to look for in a digital contact center solution? This whitepaper will go over everything from the basics to what the world’s most advanced brands are doing:

• Deflecting calls with smart self-service options

• Containing volume with chatbots

• Enhancing service and agent efficiency with AI

• Optimizing interactions with real-time CX insights

The whitepaper will tell you how your brand can take advantage of the latest tech in terms your leadership will understand: ROI. Download it now to see how to improve your digital contact center.

Download the whitepaper