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    • Customer engagement platform

      Digital-first, omnichannel platform built for enterprises

    • Contact centers

      Agent efficiency, automation, and operational insights

    • Community engagement

      Self-service support, education, and collaboration

    • Social media management

      Content management, publishing, and governance

    Products

    • Brand Communities

      Create a space for customers to get answers, connect with peers, and share new ideas

    • Messaging

      Connect with customers on SMS, Messenger, WhatsApp, & more

    • Modern Chat

      Chat with customers in real-time or anytime on your website

    • Chatbot

      Start the conversation with automation, increase agent efficiency, triage, & more

    • Social & Reviews

      Protect your brand & drive loyalty across social media and review site

    • Social Marketing

      Orchestrate social campaigns that drive business results

    • Social Listening

      Understand social trends from customers, the market, and competitors

    • Experiences

      Find, curate, and share the best social media content

  • Solutions

    By use case

    • Call deflection

      Deflect inquiries to messaging channels and self-service communities

    • Conversational AI

      Automate conversations with our intuitive drag-and-drop platform

    • AI-enhanced agents

      Supercharge agents with AI tools & intuitive workflows

    • Growth communities

      Build brand awareness with a user-generated knowledge hub

    • Conversational Marketing

      Drive higher conversion rates and more revenue

    By industry

    • Financial services & insurance

      Secure solutions to keep customer information safe

    • Telecommunications

      Cutting-edge tech to innovate and inform your customers

    • Technology & software

      Deep insights to keep a pulse on customer demands

    • Travel & hospitality

      Real-time capabilities to stay connected with consumers

    • Retail & distribution

      An integrated platform to nurture the customer journey

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  • Services
    • Strategic Services

      Our in-house experts in social media and community management for Khoros customers

    • Professional Services

      More than onboarding and implementation, this is where our partnership begins

    • Product Coaching

      Increase satisfaction and improve product adoption with complimentary training.

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  • Resources
    • Podcast

      CX Confessions, the definitive podcast for digital CX leaders

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      Guides, tipsheets, ebooks, on-demand webinars, & more

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      Integrations to connect with your customers, wherever they are

      Tech integrations

    • Developer Information

      Technical overviews and links to developer documentation

    • Events

      Join us for webinars and in-person events

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      Insights, tips, news, and more from our team to yours

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      Case studies with successful customers to see how they did it

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  • Community
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      Connect with 70K+ customer engagement professionals

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      A customer experience podcast with Khoros Customers

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      Check out our social content and follow us on every major platform

    Accelerated Community Management Solution Tour Promo
    Take the tour
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      20+ years experience, built from Spredfast and Lithium

    • Leadership

      Meet the team that leads the team

    • Newsroom

      Press releases and other announcements

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      Data integrations for better customer experience

    • Careers

      We’re hiring — come build the future of customer experience

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      Need anything? We’re here for you

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How the digital first contact center drives savings and ROI

Learn how Khoros can help organizations improve their digital contact centers to enhance efficiency and create better business outcomes.

Independent research and insights to power your CX


This whitepaper is packed with research and insights from experts in the customer engagement industry. In it, you’ll learn exactly how a digital first contact center — and the powerful tools behind it — can benefit your brand. Don’t make the mistake of thinking that your brand has already done enough in terms of digital transformation. 87% of brands in 2021 don’t feel they are successful in using automation to support engagement. This means that customer interactions likely aren’t going as well as they could for the significant majority of organizations, whether they’ve thought about digital transformation or not. A digital-first solution like Khoros can help.

AI chatbots, call deflection, and more


Not sure what to look for in a digital contact center solution? This whitepaper will go over everything from the basics to what the world’s most advanced brands are doing:

  • Deflecting calls with smart self-service options

  • Containing volume with chatbots

  • Enhancing service and agent efficiency with AI

  • Optimizing interactions with real-time CX insights

The whitepaper will tell you how your brand can take advantage of the latest tech in terms your leadership will understand: ROI. Download it now to see how to improve your digital contact center.

DCC ROI Whitepaper

Download the whitepaper


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