Bottom line savings rock star: Flexera
Flexera’s technical support department wanted to make a critical shift by heavily investing in self-help options. They invested in their Khoros Community to improve forum activity, solution rate, knowledge base activity, and blog activity, and to increase self-help options. Flexera also offers the ability to engage with technical support within the community.
“Our robust self-help community allows us to deliver critical information and insights quickly.”
-Austin Grimes, Senior Community Manager
28%
YoY increase in solution
1M
Dollars in deflection savings in one year
31%
Case deflection rate