Bottom Line Savings Rock Star: Flexera

Flexera’s technical support department wanted to make a critical shift by heavily investing in self-help options. They invested in their Khoros Community to improve forum activity, solution rate, knowledge base activity, and blog activity, and to increase self-help options. Flexera also offers the ability to engage with technical support within the community.

Bottom Line Savings Rock Star Kudos 2022 Winner 1280x720

“Our robust self-help community allows us to deliver critical information and insights quickly.”

-Austin Grimes, Senior Community Manager

  • 0%

    YoY increase in solutions

  • 0M

    Dollars in deflection savings in one year

  • 0%

    Case deflection rate

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