Best-in-Class Digital: Orange Belgium

Orange Belgium wanted to extend support to more social media channels, and they needed to re-launch their languishing community. With Khoros, they invested in their community, revamped its structure, and built close relationships with super users, all while also launching a support chatbot.

Best in Class Digital Kudos 2022 Winner 1280x720

“Building a chatbot was new to us, but we’re learning quickly, with support from Khoros.”

-Anne Godts, Customer Excellence Manager

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    Of interactions managed by chatbot

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    Community members