Best-in-class digital: Orange Belgium
Orange Belgium wanted to extend support to more social media channels, and they needed to re-launch their languishing community. With Khoros, they invested in their community, revamped its structure, and built close relationships with super users, all while also launching a support chatbot.
“Building a chatbot was new to us, but we’re learning quickly, with support from Khoros.”
-Anne Godts, Customer Excellence Manager
25%
Of interactions managed by chatbot
83%
CSAT
40k+
Community members