Best-in-class community: Three Ireland
Three Ireland wanted to evolve their community to drive digital-first support, provide a best-in-class engagement experience, achieve business growth, drive sales, and develop product innovation and insights. With support from Khoros, they further enhanced their community’s accessibility, brand awareness, component design, and customer journey.
“Our charter has evolved beyond support to fully engage members.”
-Patrick O’Brien, Digital Services Lead for Communities, Bots, and Proactive Engagements
10%
YoY increase in NPS
7%
Shop to Conversion Rates
40
Knowledge bases and forums