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Apple Messages for Business.
The sheer number of customer support channels can be overwhelming for today’s contact center. It’s hard enough dealing with legacy communication channels like phone, web chat, and even email. Likewise, more messages than ever are coming in via social media and SMS — and as if to make things even more complicated, messaging channels like Apple Messages for Business are adding to the mix.
Apple Messages for Business allows customers to chat with your brand directly from the Maps application, through your website, or even through a conveniently located QR code. So what does this mean for your brand?
But you can breathe a sigh of relief; one of Apple Messages for Business’s main purposes is reducing call volume. Every time a user clicks the Messages icon instead of the call button on their iPhone, that’s time and money saved for your business. What’s more, incorporating Apple Messages for Business can help improve the customer’s experience and boost KPIs.
So, what can your brand do to take advantage? Read this tipsheet to find out. We’ll cover everything you need to know:
Key stats for the industry and Apple Messages for Business implementation
Different entry points customers can use to immediately interact with your brand
Apple Messages for Business best practices
Get started with better customer service today by downloading the tipsheet.