The Apple Business Chat tipsheet

Download this tipsheet to learn best practices and key insights for implementing Apple Business Chat.


The Apple Business Chat tipsheet

Customers can contact your brand on more channels than ever

The sheer number of customer support channels can be overwhelming for today’s contact center. It’s hard enough dealing with legacy communication channels like phone, web chat, and even email. Likewise, more messages than ever are coming in via social media and SMS — and as if to make things even more complicated, messaging channels like Apple Business Chat are adding to the mix.

Apple Business Chat allows customers to chat with your brand directly from the Maps application, through your website, or even through a conveniently located QR code. So what does this mean for your brand?

Apple Business Chat helps reduce strain on agents

But you can breathe a sigh of relief; one of Apple Business Chat’s main purposes is reducing call volume. Every time a user clicks the Messages icon instead of the call button on their iPhone, that’s time and money saved for your business. What’s more, incorporating Apple Business Chat can help improve the customer’s experience and boost KPIs.

Best practices and more

So, what can your brand do to take advantage? Read this tipsheet to find out. We’ll cover everything you need to know:

  • Key stats for the industry and Apple Business Chat implementation

  • Different entry points customers can use to immediately interact with your brand

  • Apple Business Chat best practices

  • And more!

Get started with better customer service today by downloading the tipsheet.

Get the tipsheet