This 3-part webinar series tackles the top ways brands are failing with omnichannel and strategies and what should be implemented instead to get omnichannel right.

Khoros’ Lans Crauer is an experienced leader, dedicated to CX innovation and analytics to improve organizations through digital transformation and process improvement. Operations Specialist skilled at leading and mentoring people and improving processes.

A principal analyst at Forrester, Vasu Srinivasan specializes in helping customer service and contact center technology leaders navigate and resolve the challenges as part of building and orchestrating winning customer experience strategies.