Agent efficiency, automation, and operational insights
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Investment in digital transformation is proceeding at breakneck speeds. Brands are establishing their omnichannel capabilities, offering more channels than ever before, and implementing automation within their customer journey, but customer satisfaction isn’t keeping pace with investment. Why could this be?
Khoros Senior Business Value Consultant, Lans Crauer, is sitting down with Senior Forrester Analyst, Vasu Srinivasan to look at the top ways brands are failing with omnichannel and strategies they can implement to get it right.
Check out our video series to avoid common omnichannel pitfalls and improve customer satisfaction!