WEBINAR

Community works:
How Zoom built a winning support strategy with its customer community

Thursday, Mar-20-2025 | 9am PT | 11am CT | 12pm ET

Learn how to grow an online community into a powerful support channel with increased customer engagement and measured success.

Featured speakers

Alexis Brown

Senior Manager Global Community and Social Media, Zoom

Carla Almandoz

Digital Customer Experience Analyst, Zoom
What you will learn
In this live discussion, you will get exclusive insights into:
- The “crawl, walk, run” strategy Zoom used to grow its community
- Key metrics Zoom tracks for community success
- What’s next for community-driven customer support in 2025
Whether you’re exploring the benefits of online communities or aiming to optimize your existing community platform, this session is for you. Join us to gain valuable insights into the best practices this community leader uses for driving their evolution.

Save your spot!

When the world turned to Zoom during the pandemic, the need for scalable customer support surged. In response, Zoom built a thriving online community of over 400,000 members to provide self-service support, drive adoption, and empower customer success.

Join our upcoming Community Works session featuring Alexis Brown, Senior Manager of Global Community and Social Media, and Carla Almandoz, Digital Customer Experience Analyst, to discover how Zoom evolved from its initial community launch to becoming the leader in customer support they are today. Reserve your spot now!

Community works: How Zoom built a winning support strategy with its customer community

Featured speakers

What you will learn

Save your spot!

Community works:
How Zoom built a winning support strategy with its customer community