What marks a successful online community? One that deflects calls, builds trust, and reduces service costs. Along with providing business value, thriving communities offer customers a seamless digital experience.

In this on-demand webinar, you will get exclusive insights into:

• Community best practices for serving customers end-to-end

• How the community is strategically positioned as a customer service next-best action tool

• How Sky resolved the need for one-to-one, private communications with customer support within their community

This webinar is a roadmap for telco companies exploring the benefits of online communities or community professionals looking to further integrate community into their digital ecosystem.