Platform
Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
As Singapore’s first fully-integrated information-communications company, StarHub provides world-class information, communication, and entertainment services. StarHub wanted to evolve into an engaging social business, thereby positioning StarHub as a global leader in social media. To accomplish their goals, StarHub built a Khoros-powered community where customer support inquiries could be resolved efficiently, they could leverage the efforts of superfan advocates, and they could garner global recognition as a leader in social media.
StarHub realized that their customers had become more vocal: they didn’t hesitate to speak up when the brand didn’t perform up to their expectations. However, StarHub also noticed that their customers were willing to partner with them to create a better product and customer experience. StarHub sought to address both their customers’ needs and their own with a robust social media presence. StarHub’s goal was to build long-term relationships with their customers, but they found it challenging to do so on existing social media platforms. They decided instead to launch their StarHub Community, powered by Khoros, to manage both the challenges and opportunities of social media.
StarHub’s Khoros-powered community has helped them manage customer feedback in a structured, constructive way. Now, customers can quickly find answers to their questions on the community by searching for the relevant discussion thread. The positive, constructive tone of StarHub’s community helps them better manage customer service queries and also build a community of superfans. StarHub conducted a poll and found that 43% of their customers visited their community for service support and 82% received an answer. These customers did not have to speak to the call center to resolve their issues, which lead to higher customer satisfaction.
A Khoros-powered community to invigorate and support the development of their social media presence.
Community feedback to build a better product and brand.
The Khoros community gamification system to surface superfans who now share their expertise with other members.
Trust between their customers and the brand by providing an open, transparent hub for authentic interactions.
“Through our community, we have managed to turn a customer who might have become angry before into one of our top advocates.”
StarHub’s Khoros-powered community had a tremendous impact on their organization, saving $500K in customer support costs and supporting 1K community posts per month. StarHub has received awards locally, regionally, and internationally for their exceptional community.
Total community members
Customer support savings
In sales revenue generated