Digital-first, unified engagement hub
Copa América, the world’s oldest international soccer competition, celebrated its 100th anniversary in a big way: 16 teams from the Americas competed in 32 matches over 23 days in 10 host cities across the United States. This year marked the first time Copa América was ever hosted outside of South America, and event organizers, headed by U.S. Soccer, wanted to demonstrate that the U.S. could successfully host by exciting fans and scoring high social engagement numbers.
To make the tournament truly fan-centric, Copa América’s social team needed to publish and respond to comments from fans and influencers equally well in their fans’ primary languages (English, Spanish, and Portuguese). The social team also wanted to communicate the game in a meaningful way, rather than simply offer a play-by-play of each match. To do so, their content creators needed rich social data and flexibility in the content creation process. While Team Chile was ultimately crowned the tournament champion, Copa América event organizers scored several important social marketing wins themselves.
Dynamic account filtering provided by Khoros to find and engage with audiences beyond their followers.
Targeted information, discovered thanks to Khoros’ insights, to specific audiences to keep them interested even after their team was finished playing.
Khoros’ social media management tool for publishing, analyzing, and routing content to specific teams to maximize efficiency and increase contextual responses in multiple languages.
And engaged with up-to-the-minute trending topics on social using keyword search and hashtag tracking.
“Automatic targeting allowed fans to see content they were interested in seeing.”
Overall engagement increase
Audience growth across social channels
Audience size increase