Platform
Platform
- For a unified engagement hub
  
  Digital-first, omnichannel platform built for enterprises
- For contact centers
  
  Agent efficiency, automation, and operational insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
- For CX Insights
  
  A unified, actionable view for world-class CX
Products
- Brand Communities
  
  Create a space for customers to get answers, connect with peers, and share new ideas
- Messaging
  
  Connect with customers on SMS, Messenger, WhatsApp, & more
- Modern Chat
  
  Chat with customers in real-time or anytime on your website
- Chatbot
  
  Start the conversation with automation, increase agent efficiency, triage, & more
- Social & Reviews
  
  Protect your brand & drive loyalty across social media and review site
- Social Marketing
  
  Orchestrate social campaigns that drive business results
- Social Listening
  
  Understand social trends from customers, the market, and competitors
- Experiences
  
  Find, curate, and share the best social media content
Solutions
By use case
- Call deflection
  
  Deflect inquiries to messaging channels and self-service communities
- Conversational AI
  
  Automate conversations with our intuitive drag-and-drop platform
- AI-enhanced agents
  
  Supercharge agents with AI tools & intuitive workflows
- Customer journey optimization
  
  Optimize customer experiences by really listening across all your channels
- Growth communities
  
  Build brand awareness with a user-generated knowledge hub
- Conversational Marketing
  
  Drive higher conversion rates and more revenue
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
- Developer Information
  
  Technical overviews and links to developer documentation
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Titans of Customer Engagement
  
  A customer experience podcast with Khoros Customers
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better

US/UK

US/UK
- US/UK
- France
- Germany
- Australia
- New Zealand
Support
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The community you were on is powered by Khoros Communities

Our industry-leading community platform creates 500 million digital interactions per day with 4 billion community visitors per year. Build advocacy and gain trust by giving customers an online community platform to connect.

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Everything you want from online brand communities — and a whole lot more.

Khoros Communities gives you a branded, interactive platform for engaging people to transform search, evaluation, purchase, and support interactions into connected learning experiences.

Attract more visitors and build trust: Make yourself easier to find by hosting authentic conversations.

Increase innovation and delight: Uncover new ideas and improve service by engaging and empowering dedicated experts

Expert community management: Real-time analytics, advanced moderation tools, and robust content management foster more productive and positive engagement.

Learn more about Khoros Communities

Trusted by more than 2,000 brands

“We want the Samsung Member Community to be the destination for customers to find peer-to-peer support and for our most loyal customers to connect around Samsung products.”

— Senior Program Manager, Digital CX, Samsung Electronics America

0%+
year-over-year increase in call deflection
0%+
year-over-year increase in accepted solutions

Product used: Khoros Communities

Read their story

Proof 1

A leader in customer satisfaction

What makes Khoros Communities different?

Khoros online community software leverages the power of the crowd to transform your website into a social destination and build a deeper relationship with your customers—resulting in increased sales, lower service costs, and accelerated innovation.
Only Khoros offers the expertise and best practices at an enterprise scale to ensure your community is as unique and vibrant as your brand and the customers who advocate for it.

Ready to talk?

We can’t wait to show you how we can help your enterprise brand. We’re a digital-first brand and can help you engage customers like never before. Drop us a line.

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