Our industry-leading community platform creates 500 million digital interactions per day with 4 billion community visitors per year. Build advocacy and gain trust by giving customers an online community platform to connect.

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Everything you want from online brand communities — and a whole lot more.

Khoros Communities gives you a branded, interactive platform for engaging people to transform search, evaluation, purchase, and support interactions into connected learning experiences.

Attract more visitors and build trust: Make yourself easier to find by hosting authentic conversations.

Increase innovation and delight: Uncover new ideas and improve service by engaging and empowering dedicated experts

Expert community management: Real-time analytics, advanced moderation tools, and robust content management foster more productive and positive engagement.

Learn more about Khoros Communities

Trusted by more than 2,000 brands

How our online community platform helps your brand

Reduce support costs and accelerate resolution

Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions; any time, anywhere. Deflect support inquiries by enabling customers to easily find the information they need.

Increase brand awareness & loyalty

Customers expect instant answers and authentic engagement. A community is a space to engage directly with peers and experts at any time, at scale.

Improve customer experience

Crowdsourcing knowledge and building experts means you can answer more questions faster: a key differentiator when everyone needs answers they can trust and verify instantly.

“We want the Samsung Member Community to be the destination for customers to find peer-to-peer support and for our most loyal customers to connect around Samsung products.”

— Senior Program Manager, Digital CX, Samsung Electronics America

0%+
year-over-year increase in call deflection
0%+
year-over-year increase in accepted solutions

Product used: Khoros Communities

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Ready to see for yourself?

Let us show you what Khoros can do.

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A leader in customer satisfaction

“We increased our savings by 24% during the first year we partnered with Khoros.”

— Community Manager, Constant Contact

0M
in support cost saving
0%
increase in call deflection

Product used: Khoros Communities

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What makes Khoros Communities different?

Khoros online community software leverages the power of the crowd to transform your website into a social destination and build a deeper relationship with your customers—resulting in increased sales, lower service costs, and accelerated innovation.
Only Khoros offers the expertise and best practices at an enterprise scale to ensure your community is as unique and vibrant as your brand and the customers who advocate for it.

Khoros is a platform for digital-first customer engagement

We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine online brand communities with digital customer care and social media for the highest ROI.

Digital-first customer service

Serve customers on their digital channels of choice with smart automation and operational analytics.

Learn about Khoros Care

Social media marketing and management

Orchestrate, govern, and measure social media campaigns that drive business results.

Learn about Khoros Marketing

“The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer-to-peer support, but most importantly, our customers are happier.”

— Senior Program Manager, Microsoft

0%
response rate in 48 hours or less
0M
savings in support costs each month

Product used: Khoros Communities

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Ready to talk?

We can’t wait to show you how we can help your enterprise brand. We’re a digital-first brand and can help you engage customers like never before. Drop us a line.

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Related resources to learn more

Download the Khoros Communities one-sheet

How Sprint Turned Around Its Community with Khoros

Online Community RFP Checklist

How Visa Customized their Community with Khoros to Boost Engagement

12 features of a successful online community

How Constant Contact Puts the Customer Experience First