Foster advocacy and inspire trust by giving your customers a community software platform (previously Lithium) to connect with each other, share, and find authentic peer-created content.
Customer experience is the last frontier for differentiation. Previously known as Lithium Community, Khoros' online community software helps customers expand their reach by identifying, accessing, and engaging their most valuable customers. Khoros Community gives you an on-brand platform for peer knowledge hubs that elevate engagement and reduce customer service costs.
Make yourself easier to find by hosting value-added conversations via your community.
Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions.
Mine new product ideas and service improvements from the customers who know and use you the most, while driving traffic and conversion.
Peer-to-peer support is the most affordable way to satisfy customer inquiries. Drive customers to an online community and self-service knowledge base where they can quickly find answers, deflecting 20% of calls to your call center.
Your investment in a community software platform is an investment in helping your customers build your brand. Doing so creates an opportunity for them to share their experiences and opinions about your products and services, ultimately driving brand value and loyalty.
It showcases your unique brand experience. Khoros online community software leverages the power of the crowd to transform your website into a social destination and build a deeper relationship with your customers—resulting in increased sales, lower service costs and accelerated innovation. Only Khoros offers the expertise and best practices in enterprise scale to ensure your community is as unique and vibrant as your brand and the customers who advocate for it.
Find and attract new customers.
Be there at every point of need.
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