Digital-first, unified engagement hub
Our industry-leading community platform creates 500 million digital interactions per day with 4 billion community visitors per year. Build advocacy and gain trust by giving customers an online community platform to connect.
Khoros Communities gives you a branded, interactive platform for engaging people to transform search, evaluation, purchase, and support interactions into connected learning experiences.
Create a peer-to-peer hub for your customers to share their expertise, learn, and get answers to their most pressing questions; any time, anywhere. Deflect support inquiries by enabling customers to easily find the information they need.
Customers expect instant answers and authentic engagement. A community is a space to engage directly with peers and experts at any time, at scale.
Crowdsourcing knowledge and building experts means you can answer more questions faster: a key differentiator when everyone needs answers they can trust and verify instantly.
“We want the Samsung Member Community to be the destination for customers to find peer-to-peer support and for our most loyal customers to connect around Samsung products.”
— Senior Program Manager, Digital CX, Samsung Electronics America
Let us show you what Khoros can do.
“We increased our savings by 24% during the first year we partnered with Khoros.”
— Community Manager, Constant Contact
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We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine online brand communities with digital customer care and social media for the highest ROI.
Serve customers on their digital channels of choice with smart automation and operational analytics.
Orchestrate, govern, and measure social media campaigns that drive business results.
“The Microsoft Power BI Community grew over 600% from its initial launch, but our support headcount remained flat. We’ve seen millions of dollars in deflected support costs because of our community’s peer-to-peer support, but most importantly, our customers are happier.”
— Senior Program Manager, Microsoft