Digital customer service
for big businesses

Deliver world-class digital customer care with AI-powered workflows and operational analytics, while deflecting call volume and cutting costs. We’d love to show you how.

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Everything you want from enterprise customer service software — and a whole lot more.

Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:

  • The right channels for the right reasons: Chat for your highest-traffic channels, Messaging for highest-growth opportunities, Social & Reviews on highest-visibility platforms, and Community to offer the highest self-service option.
  • The right platform to increase customer NPS and maximize efficiency: Listening, queuing, & routing workflows, unified conversation manager, chatbots & AI orchestration, workforce management & analytics, and open integrations.
  • AI-powered workflows and operational analytics — so they can deliver your brands’ best customer experience.
  • Give agents a single, easy-to-use platform to manage digital conversations with

Trusted by more than 2,000 brands

Digital-first service that delights your customers, your budget, and your agents

An agent’s paradise 

Easiest-to-use conversation manager

Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens.

A manager’s dream 

Workforce management made easy

Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.

An executive’s priority 

Improve customer NPS with efficient technology

Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification.

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Ready to see for yourself?

Let us show you what Khoros can do.