Best practices to help your brand during COVID-19 Learn More
Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:
Digital-first service that delights your customers, your budget, and your agents
An agent’s paradise
Easiest-to-use conversation manager
Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens.
A manager’s dream
Workforce management made easy
Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.
An executive’s priority
Improve customer NPS with efficient technology
Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification.
[Customer proof point]