Personal Data Inventory for Khoros Subscription Services

Last Update: 05/22/2019


This article captures a complete inventory of personal data points used throughout Khoros products, for EU privacy compliance and other cases. These inventories are presented below in two tables:

Personal data is a broader category than directly identifiable information like names, email addresses, and phone numbers. It also includes:

The following table provides the following information:

Note:This information is routinely maintained and updated by Khoros Product Management.


Khoros Communities and Social Media Management inventory

ElementSourceStorage CountriesAccess LocationsThird-party UsageRetention/DeletionSupported Khoros Features

Khoros Communities

  • User IDs
  • User display names
  • Message content
  • Kudos
  • Answers
  • Replies
  • Questions
  • Ideas
  • Comments
  • Conversations
  • Review
  • Accepted solutions
  • Views (anonymous / user / robot)

Khoros Communities event logs, updated daily

  • USA (all communities)
  • USA backup: also USA
  • Netherlands (EMEA communities only)
  • Netherlands backup: Ireland

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores& topics

Twitter

  • Twitter user IDs
  • Twitter handles
  • Twitter live stream via GNIP which includes all public mentions and retweets
  • Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  • Klout data partners
  • Mashery

90 days; in case of opt out, no new data will be generated

Klout scores&topics

Twitter

  • Profiles (can include name, bio, location, birthday, URL)
  • Follower Twitter IDs
  • Following Twitter IDs
  • Tweets (text only)
  • Retweets of the user's tweets by others
  • Mentions of the user's handle by others (replies)
  • Public list memberships assigned by others
  • Aggregate favorite/like counts on a tweet (in dev)
  • Location checkins in a tweet (in dev)
  • Twitter live stream via GNIP which includes all public mentions and retweets
  • Twitter API via user authentication token (only for registered Klout users who have authorized connection to Twitter), daily
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Facebook

  • For registered Klout user:
    • Facebook user IDs
    • Names
    • Profiles (can include name, location, birthday, gender, URL)
    • Likes of the user's postings by others
    • Comments on the user's posts by others
    • Wall posts (text only)
    • Friend IDs and names
  • For registered Klout user's Facebook friends (if the registering user can access):
      • Facebook app user IDs (Facebook generates these on the fly for a given app)
      • Names
      • If the friend is also a registered Klout user, the full profile

Facebook API via user authentication token (for registered Klout users who have authorized connection to Facebook), daily

Registeredand Facebook-connected Klout user's friends' app-dependent ID, name, and profile URL are collected daily

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Instagram

  • For registered Klout user:
    • User ID
    • Handle
    • Profile
    • Profile image URL
    • Followers
    • Likesof the user's postings by others
    • Comments on the user's postings by others
    • Posts (images stored as Instagram links only)
  • For registered Klout user's Instagram connections
    • Instagram user IDs
    • Instagram usernames

Instagram API via user authentication (for registered Klout users who have authorized connection to Instagram), daily

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Google Plus

  • For registered Klout user:
    • User IDs
    • Handles
    • Skills
    • Birthday
    • Gender
    • Organizations
    • Location
    • Publicly visible posts (text only)
    • Comments
    • +1’s (posting endorsements)
    • Reshares(on user's personal profile only)
  • For registered users' connections:
    • Google Plus user IDs
    • Names
    • usernames

Google Plus API via user authentication (for registered Klout users who have authorized connection to Google Plus), daily.

USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

LinkedIn

  • For registered users:
    • User IDs
    • Names
    • Location
    • Number of connections
    • Job titles
    • Specialties
    • Summary
    • Profile image URL
    • Recommendations
    • Education
    • Posts (text only)
    • Comments (on user's personal profile only)
LinkedIn API via user authentication (for registered Klout users who have authorized connection to LinkedIn), dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Foursquare

  • For registered Klout users:
    • User IDs
    • Names
    • City
    • Gender
    • Bio
    • Tips saved by others
    • Tips liked by others
    • Friends
    • Check-ins (with geocoordinates)
    • Likes
  • For registered Klout users' Foursquare friends
    • Foursquare IDs
Foursquare API via user authentication (for registered Klout users who have authorized connection to Foursquare), daily
  • USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

YouTube

  • User IDs
  • Messages
  • Aggregated views
  • Aggregated likes
  • Aggregated dislikes
  • Post comments
YouTube API via user authentication (for registered Klout users who have authorized connection to YouTube), dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Profile link visible on Klout profile page (for registered users who have authorized connection)

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Klout.com

  • User ID
Generated by Klout as neededUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

90 days; in case of opt out, no new data will be generated

Klout scores & topics

Mixpanel browser cookie

Generated by Klout as needed

  • __utma
  • __utmb
  • __utmc
  • __utmt
  • __utmz
  • _cb
  • _cb_ls
  • _chartbeat2
  • mp_{id}_mixpanel
  • mp_klout__c
  • nksidd
  • mc

Mixpanel

Will not be renewed

Khoros Communities

  • User IDs
  • User display names
  • Message content
  • Kudos
  • Answers
  • Replies
  • Questions
  • Ideas
  • Comments
  • Conversations
  • Review
  • Accepted solutions
  • Views (anonymous / user / robot)
  • Email
  • Login Name
  • SSO Id
  • VisitorId
  • QueryString
  • SessionId
  • BeaconVisitorId
  • IP Address
  • User Agent
  • Request Headers
Khoros Communities event logs, updated daily
  • USA (US Communities)
  • Netherlands and Ireland
US-SF

US-Austin

AWS-US

IDC-Bangalore

  • Bulk Data API shared with authorized Khoros Customers
  • Community metrics shared with authorized Khoros customers via LSI and SMM
30 days, in case of a user deletion request

Social identity mappings (matching Klout user ID with network user IDs for a given person)

Generated by Klout as neededUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  • 90 days
    (MySQL) - keep only currently connected network tokens
  • 90 days (HDFS)
  • 7 days (AWS)
Klout scores & topics

Klout.com

  • Names
  • Profiles
    • Emails
    • Addresses
    • Phones
    • Ages
    • IsABrand flag
  • +K (user-to-user topic endorsements)
  • User-chosen topics
  • OAuth user tokens for connected networks
  • Perks activity (up to April 2016)
Provided by Klout.com users at registration, most profile fields optional/often blankUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Yesmail (profiles, connected networks)

Name visible on Klout profile (for logged-in users)

90 days
(MySQL) - keep only current profile fields

90 days
(internal HDFS) - plan to trim to 180 days

Yesmail - deprecates before May 25

Klout scores & topics

SocialResponse

  • Network
  • Message IDs (where Twitter users are interacting with a client company)
  • Message text
  • Actionability label (actionable or non-actionable)
SocialResponse logs ported to Klout daily

USA

US-SF

US-Austin

IDC-Bangalore

7 days (HDFS)

SocialResponse
1st degree user graphsGenerated by Klout dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

  • 7 days (1st degree)
  • 3 days (2nd degree)
  • 7 days (AWS)
Klout scores & topics
Klout scoresGenerated by Klout dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners,

Mashery

Yesmail (registered Klout users)

  • 90days (internal HDFS)
  • 7 days (Klout data partners)
  • 4 hours (Mashery)

Yesmail -

deprecates before May 25

Klout scores & topics
Per-network scores, % of score attributable to networkGenerated by Klout dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

30 daysKlout scores & topics

Klout user topics

Generated by Klout dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

Yesmail (registered Klout users)

  • 14 days (HDFS)
  • 7 days (Data partners via AWS)
  • 4 hours (Mashery)
  • Yesmail deprecates before May 25
Klout scores & topics
Per-network user-topic featuresGenerated by Klout dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

90days (HDFS)Klout scores & topics
Klout user derived locationsGenerated by Klout dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

3 days (HFS)Klout scores & topics

User-user SOI ("Strength of Influence") scores

  • Klout IDs
  • Relationship type (influencer, influencee)
Generated by Klout dailyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

Klout data partners

Mashery

  • 3 days (HDFS)
  • 7 days (Data partners via AWS)
  • 4 hours (Mashery)
Klout scores & topics

When-to-post:

  • Audience schedule profiles by Twitter handle and network
  • Recommended posting times
Generated by Klout weeklyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

30 days (HDFS)

Social Response

User audience sentiment (aggregate stats on the sentiment of posts interacting with the user within the week)

Generated by Klout weeklyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

90days (HDFS)Social Impact Ranking, SMM Analytics

Content discovery feed (Klout.com and

Social Response)

  • URLs/articles (will contain personal information only if included as part of article text)
  • Twitter handles detected in URLs
  • URLs parsed out of network post data
  • URLs collected via publicly available RSS feeds
  • TW handles parsed out of URLs when present (usually as part of byline)
USA

US-SF

US-Austin

AWS-US

IDC-Bangalore

90days (HDFS)Klout.com, Social Response
Klout.com recommended expertsGenerated by Klout weeklyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

7 days (HDFS)Klout.com
Klout user-entity scoresGenerated by Klout weeklyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

90 days (HDFS)Klout scores & topics

Khoros Community scores

  • Top users by score
  • Top users by topic
  • Community health score
Generated by Klout weeklyUSA

US-SF

US-Austin

AWS-US

IDC-Bangalore

14 days (HDFS)Khoros Communities
Klout.com event logsGenerated by Klout dailyUSA

US-SF

90 daysKlout.com

Twitter

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Tweet contents
Consumer data is retrieved through Twitter APIs after the company authenticates their TwitterHandle(s) with Response. All consumer data is subject to Twitter's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contact.

Tweets are also deleted in SMM based on Twitter notification.

Social Response, Analytics

Facebook

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response. All consumer data is subject to Facebook's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

User comments deleted in Facebook will also be deleted in SMM based on Facebook notification.

SocialResponse, Analytics

Instagram

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response. All consumer data is subject to Instagram's Terms of Use.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.SocialResponse, Analytics

Google+

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response. All consumer data is subject to Google's Terms of Use.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.Social Response, Analytics

Khoros Communities

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through KhorosCommunity APIs after the company authenticates their Community with Response. All consumer data is subject to Khoros's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.Social Response, Analytics

YouTube

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response. All consumer data is subject to YouTube's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.SocialResponse, Analytics

Pinterest

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s)with Response. All consumer data is subject to Pinterest's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.SocialResponse, Analytics

LinkedIn

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response. All consumer data is subject to LinkedIn's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.SocialResponse, Analytics

WeChat

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response. All consumer data is subject to WeChat's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.Response, Analytics

Radian6

  • Name
  • Screen Name
  • Social Handle
  • Profile Image
  • Location Coordinates
  • Country Code
  • Post contents
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response. All consumer data is subject to Radian6's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.Social Response, Analytics

Smooch

  • Chat contents
Within a secure chat, provided by Smooch, consumers will share unstructured PII (i.e. the information will be shared within a chat conversation). This data will be ingested into Response.US & Ireland

US-SF

US-Austin

IDC-Bangalore

NoDeleted within 30 days of end of customer contract.Social Response, Secure Messaging, Analytics

Twitter

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Twitter APIs after the company authenticates their TwitterHandle(s) with Response. All consumer data is subject to Twitter's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Tweets deleted in Twitter will also be deleted in SMM based on Twitter notification.

Social Response, Analytics

Facebook

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Facebook APIs after the company authenticates their Facebook Page(s) with Response. All consumer data is subject to Facebook's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

User comments deleted in Facebook will also be deleted in SMM based on Facebook notification.

Social Response, Analytics

Khoros Communities

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through KhorosCommunity APIs after the company authenticates their Community with Response. All consumer data is subject to Khoros's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Google+

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Google+ APIs after the company authenticates their Google+ Page(s) with Response. All consumer data is subject to Google's Terms of Use.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

YouTube

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through YouTube APIs after the company authenticates their YouTube Channel(s) with Response. All consumer data is subject to YouTube's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Instagram

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Instagram APIs after the company authenticates their Instagram Page(s) with Response. All consumer data is subject to Instagram's Terms of Use.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

LinkedIn

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through LinkedIn APIs after the company authenticates their LinkedIn Page(s) with Response. All consumer data is subject to LinkedIn's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Pinterest

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Pinterest APIs after the company authenticates their Pinterest Page(s)with Response. All consumer data is subject to Pinterest's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

WeChat

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through WeChat's APIs after the company authenticates their WeChat Account(s) with Response. All consumer data is subject to WeChat's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Radian6

  • Author
    • Bio
    • Full Name
    • Klout Score
    • profilePicture:
      • caption
      • httpUrl
      • httpsUrl
    • username
  • Post Contents
Consumer data is retrieved through Radian6 APIs after the company authenticates their Radian6 Account(s) with Response. All consumer data is subject to Radian6's Terms of Service.US & Ireland

US-SF

US-Austin

IDC-Bangalore

No

Deleted within 30 days of end of customer contract.

Social Response, Analytics

Community

  • Author
    • login (username)
    • email address (except privacy guard)
    • salted password hash (except SSO)

SSO - from SSO identity provider (usually customer's propitiatory identity system via SSO cookie).

Local with migration - from PS team or Administrator importing the info

Local without migration - from users through initial registration

US - San Jose

EMEA - Amsterdam

From any where using web UI or APIYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Khoros Communities

Community

  • Author
    • userId
Created during the first initial interaction to the system, may it be SSO or import or registration

US - San Jose

EMEA - Amsterdam

From any where using web UI or APIYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Khoros Communities

Community

  • Author
    • ICQ (optional)
    • AIM (optional)
    • Skype(optional)
    • MSN(optional)
    • Yahoo(optional)
    • Bio(optional)
    • Custom personal data fields (customizable per community)

Entered by user either through initial registration or sub-sequential interaction with the community.

For custom personal data fields, it could also possible be from SSO cookie.

US - San Jose

EMEA - Amsterdam

From any where using web UI or APIYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch, Cassendra - indefinitely.

Redis - 24 hours

Except required custom fields, all are optional not related to any feature supported

Community

  • Author
    • Twitter access token
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

subprocessor is twitter apiYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

Twitter integration

Community

  • Author
    • Facebook access token
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

subprocessor is facebook apiYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

Facebook connect and integration

Community

  • Author
    • profilePicture
Entered by user either through initial registration or sub-sequential interaction with the community

US - San Jose

EMEA - Amsterdam

From any where using web UI or APIYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

NFS - indefinitely.

Profile pic

Community

  • Author
    • ip address
    • browser cookie string
    • user agent
    • http referrer headers
From the http requests to the community

US - San Jose

EMEA - Amsterdam

No accessibleYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql - indefinitely.

Redis - 24 hours

Khoros Communities

Community User Metrics

  • Total Messages Posted
  • Total Page Views
  • Total Messages Read
  • Board Topics Started
  • Board Replies Blog
  • Articles Posted Blog
  • Comments Posted
  • Ideas Posted Idea
  • Comments Posted
  • Questions Posted
  • Q&A Replies Posted
  • Answers Posted Q&A
  • Comments Posted
  • Total Board Views
  • Total Logins Total
  • Minutes Online
Created by the community

US - San Jose

EMEA - Amsterdam

From any where using web UI or APIYes (Sumologic, Akismet, Aalesforce, Dynamics Cloud Elements, Akamai, Edgecast)

Mysql, Elasticsearch indefinitely.

Redis - 24 hours

Khoros Communities

Khoros JX inventory

ElementSourceStorage countriesAccess locationsThird-party sharingRetention and deletionSupported JX Features

Advanced Gamification (Bunchball)

  • User ID

Khoros-JX Core sends during events

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
Yes (Bunchball)
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
Gamification

Advanced User Sync

  • First name
  • Last name
  • Email
  • Password
Customer-provided CSV file

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
User Authentication

Basic User Sync

  • First name
  • Last name
  • Email
  • Password
Customer-provided CSV file

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
User Authentication

Box Integration

  • email
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
File sync, user can upload files to Box through Khoros-JX

Cloud Analytics

  • User Profile
  • Custom Fields
  • Content
Sent from Khoros-JX CoreN/A
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
Export to CSV
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
  • Community Analytics
  • Data Export Service (DES)
  • Personal Insights
  • Impact Metrics

Cloud Search

  • userid
  • username,
  • first name
  • last name
  • @mentions
Sent from Khoros-JX CoreN/A
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
People, places, and content search

Core Platform

  • User Full Name
  • Password
  • Email

These fields are part of the "User Profile", but these are special in that they are typically enter initally by the corporate administrator or system.

  • Corporate SSO/Identity Provider
  • Imported via Corporate-supplied spreadsheet containing user data

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
Userid is shared to Bunchball
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
User Authentication

Core Platform

  • User Image
  • Avatar
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

Core Platform

  • User Profile
  • Custom Fields
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
Record Retention: (SMTP, Actiance)
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

Core Platform

  • User ID
  • Skill
User supplied

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

Core Platform

  • Content
User created

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
Events may trigger pulls of content by add-ons

Perceptive (For Videos)

Storage integrations: Box, Dropbox, Google Docs, Sharepoint
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • User Profile
  • Analytics
  • People Search

CMR Analytics

  • Content
  • User Profile
Khoros-JX Core sends during events

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
Analytics

Email Module

  • N/A - Emails are sent without storing

N/A

N/A
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • If logging is turned on, any information logged gets deleted after 90 days

Ideation

  • Idea (type of Content)
  • @mentions
  • VoterUserId
  • AuthorUserId
User createdN/A
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Core:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Analytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Cloudalytics:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days
  • Search:
    • Deleted at customer's direction
    • Deleted within 30 days of end of customer contract.
    • Backups/logs: 90 days

JXfor Google

  • username
  • password (auth token)
  • Email
Obtained from 3rd-party during setup and synchronizationN/A
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No

Disk Storage

  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
User Authentication

JXRewards (Playbox)

  • email
  • username
  • firstname
  • lastname
Khoros-JX Core sends during eventsN/A
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
Data can be exported
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days

Streamonce

  • username
  • password (auth token)
  • Email
Obtained from 3rd-party during setup and synchronizationN/A
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
  • Exchange
  • google drive/gmail/groups
  • facebook
  • GitHub
  • Evernote
  • Salesforce
  • Jira
  • DropBox
  • Bugzilla
  • Twitter
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days

People Search

  • User profile taken from CoreDB
Sent from Khoros-JX Core

Depends on installation

  • On Prem: Customer's data center
  • Hosted and Cloud: Refer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days

Recommender

  • Userid
Khoros-JX sends during events

Refer to Data Storage Locations

  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days
N/A

Records Retention

  • Content
  • User Profile
Khoros-JX sends during eventsRefer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
Options of where to send data: to an email, on a hard drive in csv format, actianceDefined by customer

Resonata

  • title
  • manager
  • business unit
  • biography
  • title
  • followers
  • following
  • official address N
  • official city
  • location
  • department code
  • official post code
  • hr contact
  • COOKIES for the 2
  • web resonata
  • web pages
Retrieved from Khoros-JX Core via API callsRefer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
We have scrapers:
  • Twitter
  • Reddit
  • Also any custom one can be added

We can send personal data:
  • via email with reports
  • via JX-community notification
  • export in csv format
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days

Search:

  • Content
  • User Profile
Khoros-JX Core sends during eventsRefer to Data Storage Locations
  • US - Portland
  • Argentina - Junin (Clarotest Consulting Lab - Engineering services)
No
  • Deleted at customer's direction
  • Deleted within 30 days of end of customer contract.
  • Backups/logs: 90 days


Khoros JX Data Storage Locations

Geographic LocationLocation DetailsFacility VendorAdditional Facility DetailPurpose
North AmericaPhoenix, AZIOPrimary site for Cloud and Hosted Customers
North AmericaEdison, NJIOBackup Location
EUAmsterdam, NetherlandsEquinox (formerly Telecity)Primary site for Cloud and Hosted Customers
EULondon, EnglandEquinox (formerly Telecity)Backup Location