Digital customer service
for big businesses

Deliver world-class digital customer care with AI-powered workflows and operational analytics, while deflecting call volume and cutting costs. We’d love to show you how.

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Everything you want from enterprise customer service software — and a whole lot more.

Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:

The right channels for the right reasons: Chat for your highest-traffic channels, Messaging for highest-growth opportunities, Social & Reviews on highest-visibility platforms, and Community to offer the highest self-service option.

The right platform to increase customer NPS and maximize efficiency: Listening, queuing, & routing workflows, unified conversation manager, chatbots & AI orchestration, workforce management & analytics, and open integrations.

AI-powered workflows and operational analytics — so they can deliver your brands’ best customer experience.

Give agents a single, easy-to-use platform to manage digital conversations with

Trusted by more than 2,000 brands

Digital-first service that delights your customers, your budget, and your agents

Easiest-to-use conversation manager

An agent’s paradise

Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens.

Workforce management made easy

A manager’s dream

Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.

Improve customer NPS with efficient technology

An executive’s priority

Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification. Achieve holistic customer profiles that enable rich conversations and personalization that drive better customer experience and brand loyalty.

“We use what we learn from Khoros to inform our product development and our customer care strategy.”

— Global Director of Social Customer Care, HP

0%
year-over-year reduction in first response time
0%
year-over-year reduction in resolution time

Products used: Social Care, Communities

Ready to see for yourself?

Let us show you what Khoros can do.

A leader in customer satisfaction

Khoros has the right Care solutions at the right time

Khoros Bot

Khoros Bot
Social Care
Modern Chat
Messaging

AI-powered Khoros Bot to scale operations
- Resolve top consumer intents with NLU-powered chatbots that detect customer intents and resolve inquiries with the right information and right self-service content
- Support agents and automate processes with bots that can collect information, handle predictable processes mid-conversation, and suggest the best action for agents to take
- Improve over time with machine learning that refines intent detection and routing so that customers get the best possible agent or resource to resolve their inquiry
Learn more about Khoros Bot
Award-winning social care technology

Monitor and respond on social channels
- Unify multiple channels in a single engagement hub
- Increase efficiency with advanced workflows and operational insights
- Detect and mitigate social crises
Learn more about Social Care
Chat with customers in real-time or anytime

A modern customer experience for web chat

Chats end when you’ve taken care of the customer, not when the session times out. Asynchronous chat means higher resolution rates, less time wasted on repeat interactions, and greater customer satisfaction.

Learn more about Modern Chat
Digital messaging on your customers’ channel of choice

Multiple channels. Single platform.

Khoros Care supports leading digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, and SMS as well as messaging in your mobile app.

Learn more about Messaging

AI and ML automation framework: Air traffic control for digital customer care

With an open set of APIs, Khoros supports any automation provider, maximizing the opportunity for chatbots to automate conversations and enhance agents while minimizing the risk of a bad customer experience.

Conversation continuity

The agent and bot are always in sync and fully aware of the context.
Failover protection

Khoros Automation Framework provides “air traffic control” and bot failover protection.
Resolution reporting

Visualize the actual bot resolution rate and benchmark it to understand bot contribution to improved agent efficiency and CSAT/NPS.

You’ve got options. Why choose Khoros Care?

We’ve been a leader in digital care for 10 years with 6 patents covering digital workflows.

Proven leaders and experts in service pioneering asynchronous workflows and operational management for ten years and has 6 patents in digital customer service.

Unbeatable in scale the most advanced workflows proven to support your biggest success or crisis.

Strength in the ecosystem and channels that are growing from chat, messaging, social, community forums, reviews, SMS, and more — we unify more diverse channels in one engagement hub, plus the easiest way to plug in new channels and AI.

Deepest operational analytics uniquely combine the deepest operational analytics with traditional call center metrics and customer experience.

Integrated with your business we invest heavily in our open platform and have built strong ecosystem partnerships and integrations. Supports any bot or automation service, out-of-the-box CRM connectors, any knowledgebase, and data reporting systems.

What our customers are saying

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Things to think about

How do you unify and scale your company’s digital service?

Unify customer support channels in an easy-to-use platform that delivers high-quality service and cost reduction through agent.

Considering an upgrade in digital care?

Switch to the digital service platform that unifies all channels in a single view with the best scalability, ease-of-use, and operational analytics.

What channel integrations do you need? Every channel, for every customer

Khoros Care supports leading digital messaging channels — including web chat, SMS, Google’s Business Messages, Facebook Messenger, WhatsAapp, Apple Business Chat, and messaging in your mobile app. We also integrate with all major social media networks, review platforms, and chatbots.

“Khoros allows us the opportunity to present the channel that is best for the customer, and on the device that they’re using at the time.”

— Web Applications Manager at Midco

0%
increase in call deflection rate
0%
reduction of click-to-call 1-800 number

Products used: Messaging, Modern Chat, Chatbot, Social Care

Want a demo?

Let us show you what Khoros can do.

Award-winning services because software is only part of the solution

Strategic implementation services for chatbots

Khoros Care offers integration to accommodate bots in your automated workflow and similar advanced non-human agent technology. This expert service will review your business objectives, agent workflow, and desired success outcomes to guide you to the right mix of automation and traditional social agent processes.

Conduct audits to analyze current volume drivers and common conversation patterns
Develop toolkit with bot strategy and brand voice, implementation workflows, and recommendations for live agent handover
Refresh the initial audit to evaluate performance and optimize workflow and impact

Learn more about Khoros Strategic Services

Let’s run the numbers

517%

return on investment in 3 years with Khoros Care

Calculate your ROI

Khoros Care helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value leading enterprises like yours you can unlock with our ROI calculator.

Khoros is a platform for digital-first customer engagement

We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.

Online, brand communities

Host a space where your customers can ask questions, solve problems, and share new ideas.

Learn about Khoros Communities

Social media marketing and management

Orchestrate, govern, and measure social media campaigns that drive business results.

Learn about Khoros Marketing

“Having a secure, branded messaging strategy is very important for Sprint. Adding messaging to our platform in order to bring customers’ personal data into support conversations makes the customer feel more secure, and it makes our legal team feel more secure as well.”

Senior Social Media Strategist, Sprint