Efficacité accrue des agents, automatisation et données opérationnelles
With solutions for digital customer service, social media management, and branded communities, our customer engagement software brings the power of human connection into each interaction.
More than a technology vendor, Khoros is an expert partner in your long term success. Khoros ensures customer success day-to-day with teams focused only on your goals, not our revenue targets.
We’ve built a digital engagement platform you can trust — under your biggest success or worst crisis. Khoros meets the needs of the largest brands, including enterprise workflows, deployment complexity, high volume usage, brand protection, and security.
Khoros offers more than 15 years of best practices and partnership in customer engagement. We have the expertise to align your teams, systems, and your data to deliver the connected experience your customer deserves — and continue to invest in high-value capabilities enterprise brands care about (like AI flexibility, modern governance, and bridging paid + organic).
Khoros is the only customer engagement platform that offers the ability to interact with your customers from the moment you make your first offer to the moment of sale — and beyond. Plus, connect with your customers in their channel of choice, whether that’s managing communication through social media, your branded communities, or one-to-one messaging.
“We use what we learn from Khoros to inform our product development and our customer care strategy.”
— Global Director of Social Customer Care, HP
Solutions utilisées: Social Care, Communities
Let us show you what Khoros can do.
Simplify your complex social media marketing operations Serve customers in messaging and social channels — with unmatched operational insight and automation — to reduce costs and boost satisfaction.
Foster advocacy and grow customer relationships with a vibrant, branded space where customers connect with each other.
Simplify your complex social media marketing operations to win more business, build, and protect your brand.
Sales lift from improved reach/engagement Sales lift from improved CX Revenue per customer and retention from improved CX
Service cost reduction from self-service & automation Improvement in care team efficiency and capacity Improvement in marketing team efficiency
Detect and mitigate crises Improve audit compliance Avoid fines due to regulatory non-compliance
“The Visa Developer community page is the most visited page on the Visa Developer Center. We have increased users by more than 124% with more engagement than ever before.”
— Director of Community, Visa
Solution utilisée: Khoros Communities
So you can create customers for life.
To win, brands have to go beyond transactions and build a relationship where the customer feels known and connected, whether that connection is built on an experience, a shared identity or purpose, or a sense of belonging to a community.
For digital transformation initiatives, the luxury of time is gone. Digital engagement is no longer an option — it’s the only way to survive.
Building strong digital relationships is really difficult — it requires a unified platform that’s robust enough to handle enterprise needs, but flexible enough to withstand change. And it requires expertise to equip your teams and integrate into your business.
“AAA is a membership organization, so being always connected means that we meet our members in the channel of their choice, and we’re always there when they need us.”
— Director of Brand Services, AAA National
Solutions utilisées: Social Marketing, Social Listening