Unmatched expertise, service, & coaching

More than a technology vendor, Khoros is an expert partner in your long term success. Khoros ensures customer success day-to-day with teams focused only on your goals, not our revenue targets.

Unbeatable in scale

We’ve built a digital engagement platform you can trust — under your biggest success or worst crisis. Khoros meets the needs of the largest brands, including enterprise workflows, deployment complexity, high volume usage, brand protection, and security.

Dedicated innovation & expertise

Khoros offers more than 15 years of best practices and partnership in customer engagement. We have the expertise to align your teams, systems, and your data to deliver the connected experience your customer deserves — and continue to invest in high-value capabilities enterprise brands care about (like AI flexibility, modern governance, and bridging paid + organic).

One platform, powered by connection 

Khoros is the only customer engagement platform that offers the ability to interact with your customers from the moment you make your first offer to the moment of sale — and beyond. Plus, connect with your customers in their channel of choice, whether that’s managing communication through social media, your branded communities, or one-to-one messaging.

The value of strong digital relationships

Grow revenue 

Sales lift from improved reach/engagement Sales lift from improved CX Revenue per customer and retention from improved CX

Reduce costs 

Service cost reduction from self-service & automation Improvement in care team efficiency and capacity Improvement in marketing team efficiency

Protect your brand 

Detect and mitigate crises Improve audit compliance Avoid fines due to regulatory non-compliance

Things to think about 

From transactions to relationships

To win, brands have to go beyond transactions and build a relationship where the customer feels known and connected, whether that connection is built on an experience, a shared identity or purpose, or a sense of belonging to a community.

From “digital-also” to “digital-first”

For digital transformation initiatives, the luxury of time is gone. Digital engagement is no longer an option — it’s the only way to survive.

Complexity

Building strong digital relationships is really difficult — it requires a unified platform that’s robust enough to handle enterprise needs, but flexible enough to withstand change. And it requires expertise to equip your teams and integrate into your business.