Khoros is a platform for digital-first customer engagement

With more than 15 years of experience, we’re the global leader in digital care, social marketing, and online communities.

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History of Khoros

Khoros has years of history and expertise in community and social media management and digital customer service.

[timeline]

  • 2001

    Lithium Technologies founded

  • 2008

    Lithium completes analysis of billions of data points to create the Community Health Index (a tool that measures the success of branded online communities)

  • 2008

    Spredfast founded

  • 2010

    Lithium acquires Scout Labs, a company specializing in social media

  • 2012

    Spredfast launches Smart Social Summit, an annual user conference for leaders in the industry

  • 2012

    Lithium named one of the top 50 venture-capital-backed companies in the world by the Wall Street Journal

  • 2012

    Lithium acquires Social Dynamix, a company specializing in customer support

  • 2014

    Lithium acquires Klout, a software that rates users' influence on social media

  • 2014

    Spredfast acquires Mass Relevance, a social curation company whose technology aggregates and filter tweets to be displayed on broadcast TV

  • 2015

    Microsoft and Lithium sign a strategic alliance to integrate Lithium social media and community data into Microsoft Dynamics

  • 2016

    Spredfast acquires data-focused social marketing company Shoutlet

  • 2015

    Spredfast wins an Emmy award in Technology Engineering

  • 2016

    Spredfast and Lithium both awarded Elite status on the 2016 CRM watchlist

  • 2016

    Lithium named to the Forbes Cloud 100

  • 2016

    Lithium named as a Leader in the IDC MarketScape: Worldwide Communities 2016 Vendor Assessment

  • 2017

    Vista Equity Partners acquires Lithium

  • 2018

    Vista Equity Partners acquires Spredfast and merged it with Lithium to form Spredfast+Lithium

  • 2019

    Spredfast and Lithium formally announce their new name: Khoros

  • 2019

    Khoros names Jack Blaha as CEO

  • 2019

    Khoros opens its new office in northwest Austin

  • 2020

    Khoros recognized as “Top Rated” software in five categories by TrustRadius

  • 2020

    Khoros named best place to work in Austin by Built in Austin

  • 2020

    Khoros awarded Gold, Silver, and Bronze Stevie awards in Sales and Customer Service categories

Who we are

We’re a diverse team that obsesses about the customer experience. We help our customers develop trust and connections with their customers, and we’re proud of how we do business at Khoros.

Hear from some of our employees

Quote 1
“The impact one can create in program management attracted me to this new role and when I researched more in this area. I felt that my strong areas of skill will help me succeed in this role.”

— Bharath Prakash 

Khoros Associate Program Manager

“Even in a highly competitive sales role, I am continually supported and encouraged by my colleagues, my leadership, and Khoros as a whole.”

— Heather Buckingham 

Khoros RVP, Customer Sales, Central

Quote 3
“Everyone's voice is valued, and there's a restless energy among the group to constantly improve, never settling for mediocrity. I'm proud to work at a place like Khoros where I'm challenged to bring my best self to work every day and have the tools, support, and confidence from those around me to do so.”

— Sam Wolfe 

Social Media Coordinator

Working at Khoros

Join us to do meaningful work with talented people at a company where you can grow.

Our values

  • Earn

    We earn trust through our actions and attitudes.

  • Team

    We win and grow as one team.

  • Listen

    We listen, learn, and lead to help our customers succeed.

Diversity & Inclusion

We’re stronger when we’re diverse, which means our business relies on having different voices and perspectives at the table. All backgrounds, national origins, races, religions, sexual orientations, ages, abilities, and family structures are welcome at Khoros.

  • Hiring Practices: Create hiring practices that diversify the candidate pool and remove biases from the selection process.
  • Internal Education & Awareness: Implement educational strategies that create a constantly evolving learning culture. Provide a platform to raise awareness of our employees, cultures, and communities
  • Community Involvement: Create partnerships with community organizations to help increase our connection to our communities
  • Company Procurement: Identify and utilize procurement opportunities from female and minority-owned business

Khoros Social Responsibility (KSR) Program

We’re proud to offer our software and services to women-owned and minority-owned businesses and nonprofits that do not currently have the capacity to invest in our offerings. This gives everyone at Khoros a chance to volunteer skills and services in support of the causes we care about and the chance to make a collective, positive impact on marginalized communities.

Equality and Transparency

We’re stronger when we’re equal and transparent. We are committed to equal pay across the organization as well as advocating for equality in the communities where we live and work. This is the kind of work that is never “done”, and we believe we should be vocal about the progress we still need to make.

Employee Resource Groups (ERGs)

ERGs are employer-recognized workplace groups voluntarily led by employees. These groups allow employees with commonalities to meet, support each other and produce a particular outcome that helps improve your business and their job satisfaction.

Khoros Network of Women (KNOW)

KNOW is an inclusive community of women and allies focused on professional development and connection. KNOW brings women together across a wide variety of backgrounds and experiences to bridge differences and harness our collective power.

The Root

To empower our Black stakeholders and foster a diverse workplace through cultural and educational events. We aim to create cultural awareness, generate discussions, and assist with recruitment efforts to exemplify a more diverse workforce.

La Khorriente

Provide visibility, community empowerment, and a sense of belonging for the Latinx and Hispanic employees and allies in and outside Khoros. We achieve our mission through inclusive initiatives designed to support and nurture relationships, in Khoros and the wider community.



Pride

Prioritize inclusion, education, and professional development for the Khoros’ LGBTQ+ community. Create a visible LGBTQ+ community who have fun, influence company policy, mentor each other professionally, and active in giving back to the LGBTQ+ community.


Where we are

We have offices from Austin to Sydney to keep pace with our customers, who are busy in every time zone. We’re also open to remote work — especially for the safety of our employees.

Proud to be part of Vista Equity Partners

We have the resources to invest in the solutions and services our customers need. With the backing of Vista Equity, Khoros has the resources, access to connections, and leadership from founder and chairman, Robert F. Smith, to deliver the best solutions and services to our customers.