Event Information

Where is Khoros Engage held?

Fairmont Austin
101 Red River Street
Austin, Texas, USA
Directions from airport

Who should I contact for requesting auxiliary aids and services?

Email us at events@khoros.com for accessibility needs. A member of our team will contact you to discuss your specific requirements.

What are the registration/information desk hours and location?

Monday, September 9: 8:00 AM - 7:00 PM
Tuesday, September 10: 8:00 AM - 5:00 PM
Wednesday, September 11: 8:00 AM - 11:00 AM

Registration/information desk is located on the 5th Floor at the Fairmont. You do not need your registration confirmation printed for badge pick-up.

Do you badge scan?

Yes, every badge is equipped with a QR code including your name, title, and organization. We scan at the workshops, breakout sessions, and product showcase. To opt out of badge scanning, please inform the scanning staff that you wish to not have your badge scanned upon entering a room. We follow all privacy guidelines when collecting data. The data is used to better inform our content and room capacities for future events. We will NOT share your information from badge scanning with any third parties.

Are guests invited to the Khoros Engage party at Banger’s Beer Garden?

The party at Banger’s is available only to attendees with a Khoros Engage badge. Guest passes are not available for purchase due to the venue capacity.

What is the recommended attire?

Khoros Engage is a business casual event. September in Austin, on average, is high of 90°F / 32°C and low of 70°F / 21°C. The Fairmont is air conditioned and we recommend layering with a jacket or sweater while indoors.

The Welcome Reception on Monday and Party at Banger’s on Tuesday are hosted in open-air venues; summer attire is recommended.

What else should I bring with me?

We recommend bringing a reusable water bottle, items for taking notes, business cards, and sweaters, jackets, scarves for layering while indoors.

Speakers & Agenda

How do I use Engage scheduling features to plan my experience?

  • -Go to the Engage Agenda
  • -Use the filter function to select the type of sessions your wish to view by time, content track, session type or location
  • -“Star” your favorite sessions
  • -Click on “My Interests” to view your selections You need cookies/cache activated to be able to use the “My Interests” experience

What are Product Training Sessions?

Product Training Sessions are for current Khoros customers and available Monday, September 9th from 8 AM - 5 PM

Each session (Community, Care or Marketing) will offer best practices, in-platform training, open group discussions, and collaboration with other attendees. So bring your laptop and your questions as we dive deeper into Khoros products together.

How do I register for a Product Training Session?

Training Sessions are 50% their standard price when ‘add-on’ to a Khoros Engage registrations. When selecting your quantity for Khoros Engage, the ‘add-on’ option will appear for Product Training. Register here.

You may attend a Product Training Session independently of Khoros Engage. Register separately here.

Hotels & Transportation

Where should I stay?

Book your stay at our host hotel - Fairmont Austin Click here for reservation link The Fairmont is offering a discounted room rate of $279/night (plus tax & fees).

Fairmont Austin
101 Red River Street
Austin, Texas 78701
You can call the Fairmont Global Reservation Team: 1-800-257-7544 to secure your room
Use “Khoros Engage” to receive the discount

Discount room rates are available until 5:00 PM CT, Friday, August 2nd, 2019 or when the room block is full, whichever comes first. We encourage you to make your room reservation today. After August 2nd, rooms may still be available, but we cannot guarantee the discount rate.


Can I refund my registration?

All registration purchases are final. If you have questions please email events@khoros.com.

Can I transfer my ticket to someone else?

Yes! Please visit here to change your reservation.
Enter the email the registration was originally purchased with.
Follow the instructions of the email sent to you.
Questions - email events@khoros.com