Digital Contact Center
Agent efficiency, automation, and operational insights
This September, you’ll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all — dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking.
We’re proud to bring a worldwide audience together to learn from top brands that represent a variety of industries who serve businesses and consumers. Learn from the best in the business from the comfort of your home.
Our speakers and panelists are experts in the benefits of making a digital transformation a reality, and they can show you how to do it too. These industry veterans are leaders in messaging, community engagement, chatbots, artificial intelligence, social marketing, and much more.
Understand macro trends with our general session speakers, and get detailed learnings from our breakout sessions, product demos, and live Q&A. Enjoy a combination of on-demand content to watch when convenient and live sessions to join in with peers.
Khoros Engage was like no other digital event I've seen. It felt warm, genuine, and trustworthy. An amazing feat during these times, and a testament to how Khoros stands out in gathering communities of people through digital. Your vision unites!
— Digital Leader, Teleperformance
We designed our Breakout Sessions for everyone on their way to digital transformation. Whether you’re a Rookie and just starting your journey to digital-first CX, or a Pro who has been doing it for years, we have just the session for you to advance your brand’s CX goals.
For those new to digital-first customer experience (CX) and beginning their digital transformation.
For experts who know what being digital-first means, and want to evolve their brand’s customer experience.
Anyone can join these sessions and learn something about maturing their CX approach on digital.
First there was text, then images, then video — now audio is stealing the show on social. The rise of Clubhouse, audio advertising, and a surge in podcast popularity hit marketing departments in a wave this year. Take a deep dive into the challenges and opportunities that audio marketing offers.
Chat is good for more than just customer service — and there are more channels than just chat that customers want to engage you on. Every step of the customer journey can be enhanced with a quick, convenient, rich conversation. That’s Conversational Commerce.
How do you embrace change and transform your business? Learn from enterprise brands on how leaders drive change internally to not only meet the urgent needs of their customers, but also elevate their company’s success in the process.
People want to be a part of a movement and create change — give them something to believe in by building deeper connections with more people and elevating the conversation. Learn the secret to successful online communities and tips and tricks to evolving your owned community.
The world has more options than ever when it comes to building community with your customers. Connect all of your passionate people and be more efficient and focused by aggregating communities. We’ll show you how to evolve from a social network community to a branded CX space.
A proliferation of siloed, survey-based, VoC efforts results in a myopic approach to acquiring and acting on CX insights. Learn about data silos, survey fatigue, and how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.
Your agents need smart chatbots just as much as your customers do. And they both need AI that works quietly in the background to help traffic requests and resolve inquiries faster. Learn where to combine chatbot speed and human understanding to make life easier for customers and agents.
As the frontline in digital domains, where some exhibit their worst behaviors, moderators need resources and safeguards to maintain their own mental health and the health of their communities. In this session, some of the world’s best online brand communities will share how they do this.
Deflect customer inquiries to self-service portals, chat, and messaging. Contain the easy inquiries with bots. Serve the remaining inquiries with unmatched efficiency. Optimize every brand-owned property, entry point, and interaction to reduce volume and costs while increasing satisfaction.
How do brands keep a human touch while serving customers at scale? They do it with a thoughtful approach to conversational design for bots. We’ll also discuss consolidating platforms, improving workflows, and applying effective bots in your CX to personalize at scale.
Communities provide great value when they focus on a specific aspect of the customer relationship — customer support being the most common. Expanding the focus to multiple aspects though is how brands “level up” their community. Leveling up isn’t easy, but we’ll show you how in this session
What’s the future of digital customer engagement and service? In this session, we explore trends that will shape CX over the coming decade. From Artificial Intelligence to changes in retail, and much more — get a preview of what’s to come.
Below is a list of frequently asked questions, best practices, and resources to help guide you through Khoros Engage.
Send an email to firstname.lastname@example.org and we’ll be happy to help!
Knowing we are stronger when we’re diverse, equal, and transparent, Khoros Engage will be making efforts to maintain all participants feel welcomed to join us at this event.
Preferred pronoun identification is available when building your digital profile in the Engage event platform.
During Live Keynotes + Emcee transitions, closed captioning will be available.
Khoros Engage is an online conference. After completing the online registration process, you will receive a confirmation email containing the login link that you will need in order to access the platform.
Whether you’re new to the digital customer engagement or an experienced leader, you can learn something new at Khoros Engage. Khoros Engage is designed to help you develop the right skills to design, deploy, and continue your CX digital transformation.
Khoros Engage is a free online conference.
After completing the online registration process, you will receive a confirmation email.
We currently only have sessions in English.
Send an email to us at email@example.com and we’ll be happy to help!
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