Customer engagement.
Simply done.

You spend too much money on bad CX.
Give customers and teams the easy digital experiences they deserve.

Meet the Khoros Platform

Khoros delivers efficient and effective omnichannel engagement the right way.

Our unified platform eliminates an expensive patchwork of tools to empower contact center leaders and marketers, identify opportunities to improve CX, and more.

Contact Center
  • ripples
    Contact center

    Engage contact center agents and customers in every channel

    One AI-powered agent desktop for voice and digital to deliver seamless customer experiences.

    30%

    proven increase in agent efficiency.

    More on ROI

    Samsung logo

    54 point NPS improvement after switching from email to messaging.

    Learn more

  • ripples
    Social

    Supercharge social media management

    Unified social listening, planning, and publishing to fuel enterprise value.

    40%

    reductions in time spent managing social media campaigns.

    More on ROI

    gm logo

    GM achieved an 80% active adoption rate worldwide.

    Learn how

  • ripples
    Community

    Grow trust, build brand advocacy, and deflect support volume

    Brand communities to foster genuine peer-to-peer interaction and self-service.

    578%

    ROI in three years with Khoros.

    More on ROI

    cisco logo

    Cisco realized ~$54.2M in case deflection savings.

    Learn how

  • ripples
    Cx insights

    Gain powerful customer insights across every touchpoint

    Conversational data analysis and industry-leading AI to improve customer experience.

    doordash logo

    Doordash turned to Khoros to reduce costs and understand customer needs.

    Learn how

Trusted brands trust the Khoros Platform

The proof is in the people

There are many customer engagement platforms on the market — but we’re not just selling software. We’re the undisputed leader in partnering with customers to build better customer engagement.

  • virgin plus logo
    Khoros simple and effective agent platform provides us with the flexibility to allow new agents to hit the ground running and permits our support team to shift focus quickly in real-time from queue to queue to best manage our volume. Our overall complaint resolution has increased by approx. 21% from last year.

    — Sr Manager, Performance

  • target logo
    Through social listening and daily moderation in partnership with the Khoros team, we created the brand’s persona and an engagement strategy to bring Target's personality to life. Within the first year, the Target Twitter account saw a 57% increase in total engagements. The most engaged content of the year received over 149K total engagements and successfully tapped into the Target experience while staying true to the Twitter culture. For this work, we received a Shorty Award for overall Twitter presence.

    — Sr. Marketing Manager, Social Content Strategy

  • google cloud logo
    Khoros [platform] provided the solution we needed. Where our legacy solution previously limited us in our ability to unite disparate community sites, deep dive into granular analytics, streamline moderation, enable single sign-on, organize content, and quickly and continuously make platform improvements based on user feedback, Khoros enables us to do all this and more. Although there are several other reasons for us choosing Khoros, a final reason to mention is the strategic guidance and recommendations the Khoros team can provide based on their experience in enterprise communities for nearly 20 years.

    — Lead, Google Cloud Customer Community

  • zoom logo
    Khoros' technology helped Zoom focus on delivering a happy experience for our customers, especially when it came to providing a support platform for collaboration and helpful solutions. Our Zoom Community's metrics were staggering and a testament to Khoros’ impact. Not only did it garner over 130K registered users, but it pulled in over 8.6M page views and 3.9M unique visitors! Content contribution was equally impressive — clocking in at 45K posts and over 2K accepted solutions.

    — Senior Manager, Global Community

The best in the biz. Every year.

  • Forrester wave leader
  • Idc logo
  • Cc award logo
  • Trustradius top rated badge
  • Leader enterprise summer 2022
  • Aba stevie
  • Trustradius tech cares award winner
  • Software reviews 1
  • High performer
  • Users love us

Let us show you what Khoros can do