Digital-first transformation

with the world's top brands

Go from transactions to relationships, from digital-also to digital-first, on October 14th.

Digital care, online communities,
& social media software
for big businesses

Built from Spredfast and Lithium Technologies

Why we’re here:

Khoros helps enterprise brands connect with customers.
We do that with our three software solutions designed to scale digital care, build brand communities, and optimize social media marketing.

Why you’re here:

You’re a customer service executive who understands how messaging and automation can modernize your contact center

You’re a customer experience champion who knows how a brand community can deflect support costs and increase loyalty.

Or, you’re a marketing leader who needs a social media marketing solution that scales with big businesses.

Why you are here

A leader in customer satisfaction

  • Award g2crows
  • Award trustradius
  • Award stevie
  • Award capterra
  • Tech cares
  • Software reviews

Customer-first, enterprise-level software and services

  • ripples Productshot mockup care

    Scale digital care on the channels customers prefer, made more powerful with automation

    Connect and serve customers across messaging, reviews, communities, and social media.

    • Reduce support costs
    • Improve customer experience
    • Operate with unmatched insight and automation

    Care on your customers’ terms — and yours.

  • ripples Productshot mockup communities

    Host a vibrant space for people to connect, get answers, and share experiences

    Create a network where your prospects, customers, and partners engage around a shared purpose.

    • Unlock self-service to improve support
    • Increase engagement, retention, and growth
    • Build value with your customers

    Host your community to grow your business.

  • ripples Productshot mockup marketing

    Simplify social media marketing operations to build and protect your brand

    Centrally manage and measure your social media campaigns in one easy-to-adopt platform that is built for change.

    • Drive efficiency and promote collaboration
    • Get insights faster to do more of what works
    • Enterprise-level governance to control access and approvals

    Marketing to connect with customers — at scale.

Differentiated by award-winning services

Strategic Services

Expertise in social media and community management — content strategy, reporting, and community moderation. This team creates overarching, ROI-driving social strategies for Khoros customers.

Product Coaching

Focused on improving product adoption by Khoros users through data-driven, proactive, individual outreach, and one-on-one coaching sessions. Coaching sessions are complimentary to all Khoros users.

Professional Services

Offers end-to-end implementation for our products. The team’s proven methodology starts with the initial implementation, including customer training and roadmap planning.

Strat services

Here's what Khoros can do for you

  • Deflect calls and support costs
  • Increase customer satisfaction and loyalty
  • In-house experts in social media and community management for Khoros customers
  • Social media governance and approvals
  • In-app messaging
  • Integrate into data and business systems tech
  • Customers can get answers from peers
  • Social media intelligence through listening and insights
  • Proactive customer engagement

Trusted by 2,000+ of the world's top brands

Ready to see how Khoros can help?

We’re here to show how Khoros can help you connect with your customers — on their digital channel of choice.